Refund & Dispute Policy

Resolve problems in the deal thread first

If work is late, materially different from the agreed scope or removed shortly after publication, the buyer and publisher should first use the private deal thread to agree on a correction, replacement or cancellation.

Disputes

Either party can open an internal dispute before a deal is completed. The marketplace operator may review the original request, accepted price, message history, submitted placement and monitoring results. A dispute does not automatically create a card refund.

Refunds

Refunds may be full or partial depending on what was delivered and what the parties agreed. Payment-network disputes and Stripe disputes are handled under the relevant processor and card-network rules. If a payout has already been transferred to a publisher, a refund can require recovery or reversal of that transfer where supported.